Cookie Policy

Last updated: September 23, 2026

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet or mobile phone) when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them whenever you return to the site or browse from one page to another.

Similar technologies include web beacons, pixels and local storage, which function in a comparable way to cookies. This policy covers all such technologies.

2. How We Use Cookies

SerbiAssist uses cookies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as page navigation, access to secure areas and form submission. The website cannot function properly without these cookies and they cannot be disabled.

2.2 Functional Cookies

These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we use.

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services. We use Google Analytics 4 for this purpose.

Analytics cookies are only placed after you click "Accept" in our cookie banner. If you reject them, Google Analytics is not loaded.

Google Analytics data is processed in accordance with Google's privacy policy. Google Analytics 4 does not log or store IP addresses. For more information, visit Google's Privacy Policy.

2.4 Marketing Cookies

At present, SerbiAssist does not use marketing or advertising cookies. If this changes in the future, we will update this policy and request your consent before placing such cookies.

3. Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties include:

• Google Analytics — web analytics service provided by Google LLC
• Formspree — form processing service used when you submit a form on our website. Formspree may store cookies necessary for form functionality

We do not control third-party cookies. Please refer to the relevant third party's privacy and cookie policies for more information.

4. Your Cookie Choices

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can exercise your cookie preferences in the following ways:

4.1 Cookie Banner

When you first visit our website, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time using the "Manage consent" button on our website.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website. Common browser cookie settings:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

4.3 Google Analytics Opt-Out

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Consent

We only place analytics cookies with your prior consent. When you first visit our website, a cookie banner asks for your permission. Analytics cookies are placed only if you actively click "Accept" — simply continuing to browse the website does not count as consent.

You can withdraw or change your consent at any time using the "Manage consent" button on our website, or by deleting cookies in your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Strictly necessary cookies, including the cookie that stores your consent choice, do not require consent as they are essential for the website to function.

6. Changes to This Policy

We may update this Cookie Policy from time to time. The date of the latest revision is displayed at the top of this page. We encourage you to review this page periodically.

7. Contact

If you have any questions about our use of cookies, please contact us: