Last updated: May 10, 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet or mobile phone) when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them whenever you return to the site or browse from one page to another.
Similar technologies include web beacons, pixels and local storage, which function in a comparable way to cookies. This policy covers all such technologies.
2. How We Use Cookies
SerbiAssist uses cookies for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core features such as page navigation, access to secure areas and form submission. The website cannot function properly without these cookies and they cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| wordpress_* | WordPress session management and security | Session |
| wp-settings-* | WordPress user preferences | 1 year |
| PHPSESSID | Server-side session management | Session |
2.2 Functional Cookies
These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we use.
| Cookie | Purpose | Duration |
|---|---|---|
| lang | Remembers your selected language | 1 year |
2.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services. We use Google Analytics for this purpose.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _ga_* | Google Analytics | Stores session state | 2 years |
| _gid | Google Analytics | Distinguishes users | 24 hours |
Google Analytics data is processed in accordance with Google's privacy policy. We have configured Google Analytics with IP anonymisation enabled, meaning your full IP address is not stored. For more information, visit Google's Privacy Policy.
2.4 Marketing Cookies
At present, SerbiAssist does not use marketing or advertising cookies. If this changes in the future, we will update this policy and request your consent before placing such cookies.
3. Third-Party Cookies
Some cookies are placed by third parties on our website. These third parties include:
- Google Analytics — web analytics service provided by Google LLC
- Formspree — form processing service used when you submit a form on our website. Formspree may store cookies necessary for form functionality
We do not control third-party cookies. Please refer to the relevant third party's privacy and cookie policies for more information.
4. Your Cookie Choices
You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can exercise your cookie preferences in the following ways:
4.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website. Common browser cookie settings:
4.2 Google Analytics Opt-Out
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Consent
When you first visit our website, you will be presented with a cookie notice. By continuing to use our website, you consent to the use of cookies in accordance with this policy. You can withdraw your consent at any time by adjusting your browser settings as described above.
Strictly necessary cookies do not require consent as they are essential for the website to function.
6. Changes to This Policy
We may update this Cookie Policy from time to time. The date of the latest revision is displayed at the top of this page. We encourage you to review this page periodically.
7. Contact
If you have any questions about our use of cookies, please contact us:
SerbiAssist
Email: contact@serbiassist.com
Phone: +381 65 31 36 917
Address: Diljska 1, Belgrade, Republic of Serbia